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Why won't my 2010 MacBook Pro recognizing my 1st generation iPod Shuffle?

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My 2010 13" MacBook Pro does not recognize my 1st generation iPod Shuffle. Do I need software? Is there anywhere I can go to download it?

Answers

Hi all -
I cannot view my flash drive OR my office server, which I should be able to connect to via VPN. VPN was installed on my Macbook Pro at my office on Friday. It worked fine. Now I bring it home, and I connect using VPN, and it shows that I am connected, yet the server hard drive icon does not appear on my desktop (as it usually did) and I can't see how to access the server at work.
I also cannot view flash drives when I plug them in - they just don't show up.
I had Norton installed; I read online I should disable that. I did this, and no luck. I also have already done all the things suggested on this post and have all the boxes checked, and yet, still cannot use a flash drive or access my work server.
I am stuck? Do I have to bring my Macbook pro in for service? I have NOT upgraded to Mavericks.
Thanks for any help.
I am not that well versed in finding my way around a Mac - so keep any explanations simple, please.
L

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