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Portal Runtime Error while performing User Mapping  to SAP SRM

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Please find below the error I received while User Mapping from  Enterprise Portal to SAP SRM :
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.user_administration/com.sap.portal.user_mapping/com.sap.portal.userMappingAdmin/com.sap.portal.userMappingAdmin
Component Name : com.sap.portal.usermanagement.admin.UserMappingAdmin
User Mapping not fully available..
Exception id: 04:21_23/06/05_0073_8097650
See the details for the exception ID in the log file

Answers

Hi,
yes, Karsten is correct. Just some background:
"User Mapping not fully available.." finally means that user mapping is configured to use strong encryption, but the main crypto key for user mapping is missing. Usually, that's because "SAP Java Cryptographic Toolkit" and/or "JCE policy files for unlimited strength encryption" are not installed (or the server hasn't be restarted afterwards). The note will most likely help
Best regards
Heiko

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