Home > Default > Need help with my curve 9300

Need help with my curve 9300

November 30Hits:0
When i try change my email definitions i go to "email accounts" then "Internet email account" then it says "Conecting to email settings" and it take too much time. After that says that an problem is found on concting the device to the server.
What can i do to solve it???
Sorry my english.... my software is in Portuguese so the translation can be wrong....
Hlp me pls.


I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Read other 2 answers


Related Articles

  • Need help with a Blackberry Curve 9300, please...October 11

    Hello, everyone, I had a look around the forum and came across a post which offered advice one what to include in questions, so I have tried to include the info below.  Device info Your carrier: Unlocked (was using Virgin) Model info and OS version (


    Hello, I am using Blackberry Curve 9300. I purchased this phone for Rs. 17,250 before some 3 years, I considered RIM to be a Company providing premium services which is unique in itself and which worth spending on them and the most important thing is

  • Some problems I have with my Curve 9300. Hope you can help me.October 11

    Hi everyone. I decided to post here to know if someone can help me out, I'm a blackberry curve 9300 user - O.S. 6, I've had the smarthpone for a while now, but since the beginning I've been having some minor details, I want to know if there's a simpl

  • Error while updating Curve 9300 OS to Os6 Pls help!October 11

    While I was updating my Blackberry Curve 9300 this notice popped up "An error has occurred while downloading software for your device.  Please verify your Internet connection or try again later, if the problem persists." My internet connection i

  • Curve 9300 won't turn on all the way, please help!October 11

    My daughter has a blackberry curve 9300. It froze on her so she tried to reboot it and now its gets 3/4 of the way and reboots again. Ive tried everythings possible like desktop manager and jl_cmder but nothing seems to work. If anyone has any sugges

  • I need to know a lot of things about Blackberry Curve 9300, I need hel please...October 11

    Hello there! Some of the questions or problems I'm encountering now maybe for some is nothing & seemed silly but for me it's giving me headache. First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem alr

  • Location services for BB curve 9300October 11

    Hello, I seem to have a problem with my BB curve 9300. The location service is turned on but it doesn't work. Could anyone please help me ? Thank you in advance!First make certain that you in an area of good signal coverage AND outside with a clear v

  • Curve 9300 connecting to boot rom problemOctober 11

    Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I

  • Memory Card Issue with my BlackBerry Curve 9300November 30

    Hello, I have been using the memory card for more than a year. It's a SanDisk or a ScanDisk memory card. It's 8 GB. I didn't use the card that came with my BlackBerry Curve 9300 phone. I'm always trying to delete files or to copy files, most of them

  • Invisible cursor in email messages on Curve 9300November 30

    Hello, Just got new Curve 9300 (previously had Pearl). My OS is 6.0 Bundle 2534 (v6.0.0.570, Platform My carrier is Orange. I have noticed that the cursor is not visible in messages in my Desktop email box (i.e.. Email coming from my empl

Copyright (C) 2019 wisumpire.com, All Rights Reserved. webmaster#wisumpire.com 14 q. 0.749 s.