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My adobe premiere elements editor doesn't work

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I recently purchased Adobe Photoshop and Premiere Elements as a package. My Photoshop works fine, but my premiere isn't working. The organizer allows me to import photos and videos, but it won't allow me to do any edits. I have windows 8.1 with my PC. Any ideas as to what i can do to let the editor for premiere work?
Thanks

Answers

Beanz718
Premiere Elements 13 on Windows 8.1 64 bit.
How far do you get into Premiere Elements 13....Can you Sign In and see the Welcome Screen and/or one of the workspaces?
a. Do you import source media into the Premiere Elements Editor, and the program freezes and crashes when you try to do that
(if so, what are the properties of your source media?)
or
b. Is it that you cannot import any file into the Premiere Elements Editor- you cannot get beyond Video and New Project in the Welcome Screen
or
c. Is it that you can import source media into the Premiere Elements Editor, you start to edit the source media on the Timeline, then the program freezes or crashes
(if this is the case, what are you doing in the Timeline when this happens?)
Above I have taken for granted that you are importing into the Premiere Elements Editor with one of the Add Media choices like Files and Folders. Are you instead importing into Elements Organizer 13 and trying to switch from there to the Premiere Elements workspace for video editing?
For whatever is happening, are there any error messages associated with the event? Have you checked the Computer/Manage/Event Viewer/Windows Logs and its Applications for error or warning messages?
Bottom line, please supply more details so that we can plan troubleshooting strategy for your issue.
Thank you.
ATR

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