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Layer names invisible in pallet

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I know this has been brought up in the past but didn't really see an answer.
I have one user, that all of a sudden, over night, now has layer names that are invisible. If you roll the mouse over the layer it will show up but doesn't stay.
I have reinstalled Illustrator, and all the fonts.
She did make all layers printable, but this is not a good option, not all layers should be printed.
She dropped one document into my folder that was causing problems for her, but it was OK for me.
Nobody else is having the problem.
iMac 10.9.3 / CS6 Design Suite
Ideas / suggestions??
Ginger

Answers

This seems to be the fix.
On Friday not only was Illustrator messing up but FileMaker fonts were funky also. So the person that maintains the fonts replaced the system Arial, Verdana and Tahoma fonts.
I don't want to jinks things, but the user reports back today that things are working fine.
Thank you.
Ginger

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