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IPOD completely dead! No response at all!

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I put my ipod in radio/alarm clock as usual and removed it a few hours later to find it completely unresponsive. Screen stays black and when I try to plug into my computer a window open that reads 'device cannot be recognized and should be replaced'. It has been fully charged but appears completely dead. I am desperate for help. Thanks, Jackie

Answers

First, try holding the middle button and the Menu button down simultaneously until the Apple Logo appears (wait 15-20 seconds). If nothing pops up, See if you are still under warranty (one year after purchase, unless you pay extra for apple care, which extends it to 3 years after purchase): https://selfsolve.apple.com/GetWarranty.do;jsessionid=E2E00E2527B4A01D8051D7C64D DF8C23
If you are under warranty, just request a new iPod, send in your old one and you're all set.

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