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Internet Speed sudden drops (need to reboot) - "FBI" name in WIFI names - Allowed?

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Question 1: Why do messages asking for help and complaining about Verizon slow speed do not allow a "REPLY" . Verizon filters them?   I see the messages but thee is no Reply button.
Question 2: in the last two months my internet speed has been dropping regularly (suddenly, Pings go from 100 msec to 999 msec) and requires a reboot of my Box. This is in the Edison (NJ) area. Anybody else in Edison seeing this?
Question 3: I didn't notice any new neighbor moving in but in the last few weeks there is a new WIFI that shows-up in my area called "FBI_investig_1".   Anybody knows if people are allowed to use such FBI name for their WIFI, just curious...  Or is this genuine when FBI has a local investigation? (not very undercover...)

Answers

To answer your questions, once the ticket has been referred to a Verizon agent you can't reply to the meassage. As to why your pings times are bad it could be almost anything. You will need a Verizon agent to determine that. Lastly someone just changed their SSID to be a wiseguy. The FBI is not going to tell you that there is an investigation going on in your area.

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