Home > Default > I am having difficult problems with the FocusritePro14 it works for a few then the firewire light flashes it cuts in an out then my MacBookPro crashes and restarts what can be the problem?

I am having difficult problems with the FocusritePro14 it works for a few then the firewire light flashes it cuts in an out then my MacBookPro crashes and restarts what can be the problem?

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I am trying to figure out why this interface never works like it should, I have the lastest drivers 10.8 OS, The firewire cuts in an out and then crahses my computer, it was working fine for a good month, and then it does this. The people at Focusrite are clueless to what is going on. This is horrible engenerring  on there part. There are three lights on the interface they all light up, then half way through a recording or just lisiting to music, the FW light flashes and cuts out, and now the mac is rebooting when it does that. I highly doubt it is a simple fix, or a bad wire. I have the original cable for the interface that came with it, hooked up to a sonet adapter to fit in the macbook pro because the geniuses at apple decided that they would make that port small.
Sorry about mispeling its 3 am here in Ohio.  Please can someone help
Thank you

Answers

Hello Bagpus113
Check out the article below to troubleshooting issues with the sound for music and for videos. One other thing you can try is to convert the songs to a different format
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
iTunes: How to convert a song to a different file format
http://support.apple.com/kb/ht1550
Regards,
-Norm G.

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