Home > Default > HT5858 I have had difficulty launching sites from within my email messages.  So, in trying to revert to the default settings on my iPad I went into "Settings" and reset everything.  Now, I have a black screen with a white apple and a white line!  What do

HT5858 I have had difficulty launching sites from within my email messages.  So, in trying to revert to the default settings on my iPad I went into "Settings" and reset everything.  Now, I have a black screen with a white apple and a white line!  What do

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For the last severl weeks I have had difficulty launching sites from within my email messages.  Thinking that I may have gone into "Settings" and set something wrong, I decided to reset to the default settings.  So, in "Settings" I chose reset everything.  Now, when I turn my iPad on all I get is a black screen with the picture of a white apple and a white line below it.  Nothing else works.  What can I do?  Do I need to send this back to Apple to be restored?

Answers

You will hopefully be able to restore it yourself. It sounds like you erased all constant and settings rather than resetting all settings. But I'm basing my theory on the fact that you are seeing the Apple logo with the white progress bar (the white line) on the screen. That's what you would see if the software was being reinstalled and then it stopped on you. If that is what happened, you need to restore again and most likely need to use recovery mode.
You can read about recovery mode here.
Recovery mode - Apple
However ...... If you are seeing the white line when you turn the iPad, let it go for twenty minutes or so, before you try restoring again. There is possibility that the software is still be installed and it can take a while before you see that white line move at all indicating that progress is being made.
Frankly, I don't think that the software is still being installed, but since you didn't say specifically how long the iPad has been like this, it could just be that the software hasn't finished installing yet. If you know better - meaning that it's been like this for hours or longer, then you do need to restore the device.

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