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HP officejet 7310 fax will not complete

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I have a problem with outgoing faxes.  Sending fax, the dialer reaches the number and connects and the fax starts processing.  Screen says Faxing Page 1.  Stops there.  Line is held open and never finishes the fax.  Need to cancel to get phone line back.  A fax sent to the HP test line is fine but no other numbers work to fax to.  Fax test says all pass.  I am on a Comcast VOIP.

Answers

Hey @Ggrib,
Welcome to the HP Support Forums!
I understand that you're experiencing an issue when sending faxes from your HP Officejet 7310 All-in-One Printer when using a VOIP telephone line. I would like to offer my assistance today with a possible resolution for this faxing issue. The reason that I can only offer you a possible resolution is because of your VOIP telephone line. Faxing is old analog technology. Nowadays phone companies offer digital lines, like your VOIP line. Digital lines are OK to use but there is a lot more static noise interference on those lines and the transmission rate of data over those digital lines is much faster than analog. These faster transmission speeds can also cause fax packets to be lost when sending or receiving faxes and result in a fax communication error. There are settings we can adjust on your HP Officejet to eliminate as much noise interference from the line and slow down the transmission speeds. However, faxing is not guaranteed to work with the VOIP Service - (Source). With that being said, please follow the steps below to adjust the appropriate settings.
Step 1: Adjust Fax Speed:
Press the Setup button () on the product control panel.
Press the down arrow () to select Advanced Fax Setup, and then press OK.
Press the down arrow () to select Fax Speed, and then press OK.
Press the down arrow () to select Slow, and then press OK.
Step 2: Disable Error Correction Mode:
 Press the Setup button () on the product control panel.
Press the down arrow () to select Advanced Fax Setup, and then press OK.
Press the down arrow () to select Error Correction Mode, and then press OK.
Press the down arrow () to select OFF, and then press OK.
Now that the settings have been adjusted, please try sending a fax again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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