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FIOS Mobile App - Wireless Does Not Work

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Hello all,
I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.
In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?
Help.
Thanks,
Steve

Answers

billosaur wrote:
Someone may have thought this was a great idea, but it's very frustrating to download an app, know that you meet all the criteria for using it, then be unable to use it because the app is unable to differentiate successfully that you are, in fact, on you home network. There's one router in my home, it's a Verizon router, and the app should be smart enough to know this. It's obvious that this app was rushed out without a throrough enough suite of tests, because something this simple should not happen. Is there a ticket in place for this? Is the application support group actively trying to rectify this problem? I'll give Verizon a while to sort it out, but this doesn't please me.
Send the developers an email at [email protected]  I'm fairly confident they don't monitor this site.  If they don't hear from enough people like you with this issue, they won't fix it.  So please notify them of your issue.  Many are complaining on the Google Play app user reviews about the same problem you have.  You can see then on the Google Play site by accessing the site via a PC.

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