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External USB 3.0 HD not recognised on Kirabook

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Just got my Kirabook, i7 touchscreen, everything is perfect but for 1 thing: my external hard drive - WD My Passport 500 GB USB 3.0 is not being recognised, no matter which USB port I am using. It is not showing in the device manager also or any other screens. Is it a problem with the power of USB ports?
Same disk is recognised perfectly on my old Sony Vaio Z...
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Just got my Kira and having a huge issue with this.  USB 3.0 drives showing up in Device Manager but not mounting.  Only 1 out of 3 types of USB 3.0 drives my office is using is mounting.  Drives which don't work are:
Hitachi Touro Pro USB 3.0 500GB
LaCie Rugged USB 3.0 / Thunderbolt 1TB
Those drives works pefectly under Win 7 and Mac OS.
I am not sure if the Hitachi is compatible or not with Win 8 but the LaCie is said to be Win 8 compatible on LaCie's product page.  Looks like a hardware compatibility, may be a BIOS update or mother board USB comptroller update will resolve.
Tech support is on it, hopefully, they'll find a solution quick.  I can't use my Kira without support for those drives

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