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Clock is frozen and phone won't turn on

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I have a BlackBerry Pearl Flip 8200 Series.
I bought it about 4 weeks ago (probably mid-May) through Amazon.com.
TMobile is the service provider.
Last week WiFi stopped working.  I was unable to check the WiFi box on the Connections page.  I went to TMobile and they said they had seen this before on this phone.  They removed the battery, put back in the battery, and then the WiFi box could be checked.  Presumably the latest version of the software was sent to the phone at that time.
Last night, I plugged my phone in to the wall for charging.  Now (11:30am PT), I've unplugged my phone.  The front display shows the battery is fully charged, WiFi is connected, and I have messages.  The front clock display has been stuck at Wed 17th 7:50am for at least an hour.  When I open the phone, it does not power on.  I've pushed and held the RED button and the GREEN button several times.  Nothing works to turn the phone on.  It's frozen.
The online technical support has nothing to offer on the keyword "frozen" or "won't turn on."  Can anyone here offer advice?
Presumably this phone is covered under warranty.  Can I exchange it for one that actually works?!

Answers

I'm not capable of installing or deleting apps.
No clue as to the version #.  The most recent s/w was downloaded last week when I went to the TMobile store about the WiFi problem.
Do you not find it ridiculous that the phone has to be re-booted this frequently?

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