Home > Default > BT Infinity I wish

BT Infinity I wish

October 11Hits:0
Advertisement
Has anybody else had the same experience as me?  I placed my order for BT infinity mid July, the hub arrived on the 22nd all duly installed and running like a dog, called to upgrade as per the telephone conversation on the initial order, tracked the order on the day of installation, No Order available, called and after waiting 30 minutes to get through was told the order had been cancelled by the system and that a new order would be placed but I now couldn't have an Openreach engineer for another 10 days!!!!  Tracked the order again, same thing, this has now happened to me 11 times.  One day I had to place 3 consecutive calls coz they left me on hold for 50 minutes (Twice) and the phone disconnected.  I can't decide weather to laugh or cry.  This morning I have called as per the last instruction "if you don't hear from us etc" was told that they were doing a system upgrade and no orders could be placed.  What in the middle of a working day, one of the worlds largest telecom providers does a system upgrade oh please.  Seriously BT you need to get your provisioning systems in order, your customer service teams whipped in to shape and stop doing system updates during the day.  In the meantime I have broadband that is running at 3mg if I'm lucky, which does not help one iota when I work from home.  Shocking shonky service

Answers

Hi Hibbitt110,
Sorry to hear this. If you fill out the contact us form located in the about me section of my profile we will look into this for you.
Cheers,
Chris
BT Mod Team
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Read other 3 answers

Tags:

Related Articles

  • New Infinity Order - As it happens !!!October 11

    I've just ordered Infinity (today) and I thought I'd track the order etc here for others to see 'live' what to expect: As a precursor, I've had BT ADSL for many years, and no end of problems with the Indian call centre, but great experience from the

  • BT Infinity, Netgear6300 and SonosOctober 11

    I have just swapped a BT HH3 router for a Netgear R6300.  All PC's, tablet computers, phones connect fine to the new router with super fast connectivity on the 5G network. However when I hardwire in my Sonos system, everthing goes awry. There is a Pl

  • BT infinity very poor service - what steps to canc...October 11

    Any one advise How I can cancel, without penalty, due to poor service? I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May. Then speed dropped to 19mbps but worse the connectio

  • Ask the Expert Live Discussion – BT InfinityOctober 11

    Hi All I’m pleased to announce our next live discussion with some BT experts!  It’s on a subject that is of great interest to many of you – BT Infinity!  We’ve recently announced the changes to the BT Infinity service and thought it was a great chanc

  • Cannot send emails in Mac Mail using third party SMTP via BT Infinity BroadbandOctober 11

    EUREKA!! I have a Mac Book Pro and recently had my home broadband upgraded to BT Infinity. Prior to this upgrade sending emails via my Mac mail was working perfectly. Since the new installation I could no send any external emails using the Hotmail.co

  • Connection issue on new infinityOctober 11

    Hi, would appreciate if anyone can shed some light on the issue I'm having. I live a fair distance from the local village, so I can't get full infinity, but I do have infinity to a certain point, then copper cable for the rest of the distance. Well a

  • A Tale of Woe --- Infinity InstallationOctober 11

    It's now over a month since I originally ordered infinity and telephone with BT, and I have neither - both have never worked at all. There have been multiple failings on the part of BT, from two engineer visits (who failed to properly document the fa

  • BT Infinity Extremely Slow Upload (380 Kb/s)October 11

    I switched from Sky ADSL2+ to BT Infinity FTTC on 9/01/2014. When I purchased BT Infinity on 27/12/13 in their confirmation e-mail BT wrote: We estimate your download speed will be between 16.3Mb and 22.5Mb. We estimate your upload speed will be betw

  • Question about new infinity contractOctober 11

    Hi,  I'm thinking of signing up with BT Infinity on the 19.99->27.99 calls/unlimited BB package.  During the online order process I was unsure of a few things  a) If I decide to stick with monthly phone line billing during the order process, can I st

  • Phone not working after Infinity setupOctober 11

    I was using BT phone & broadband without any problem till now. Today an engineer from BT came and setup BT infinity. Immediately after that I am not able to make any calls and not able to receive any calls. Phone has dial tone, but soon after dialing

Copyright (C) 2019 wisumpire.com, All Rights Reserved. webmaster#wisumpire.com 14 q. 0.629 s.