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BILLING and PHANTOM CHARGES

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I have had verizon fios for about a year now. Every month I have had to contact them about charges for stuff I did not order. Movies channels and packages I did not order keep showing up. They put the MLB package on my bill and I had to call back 3 months in a row to get each 50 dollar charge off which I still had to pay and they would credit me back with it. This month I got hbo/cinemax charges I never ordered. I also got a 99$ non equipment return fee. I had a bad router so they sent me a new one never told me to send the old one back or send packaging and shipping paid for it.  I guess I am suppose to be charged for their lack of informing me of having to return it. Let alone the fact that I have to pay for the shipping because of their faulty equipment. All I am saying is CHECK YOUR BILL every month and watch for phantom charges that you will have to pay and be reimbursed on your next bill.

Answers

I do apologize for the problems you had with the billing office. We do not expect customers to pay for shipping back of our defective equipment. Anytime we ship new equipment to customers, it has instructions on what to do with old equipment, a prepaid return, as well as a price sheet that shows the amount charged if the equipment is not returned within 30 days.
Anthony_VZ
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