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Adobe Premiere Elements 9 Trial crash when creating/opening project

October 11Hits:0
I've just installed Premiere Elements 9 Trial for testing
Installation went with no problems
When i try to create/open a project Premiere crashes with message like:
Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project.
Im running on PC as follows:
      Operating System                                  Microsoft Windows XP Professional
      OS Service Pack                                   Service Pack 3
      Internet Explorer                                 8.0.6001.18702
      CPU Type                                          Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz,3166 MHz (7 x 452)
      Motherboard Name                                  FOXCONN G33M03
      Motherboard Chipset                               Unknown
      System Memory                                     3062 MB
      BIOS Type                                         AMI (08/07/08)
      Communication Port                                Communications Port (COM1)
      Communication Port                                Communications Port (COM2)
      Communication Port                                Printer Port (LPT1)
      Video Adapter                                     Intel(R) G33/G31 Express Chipset Family  (256 MB)
      Audio Adapter                                     Creative SB Live! Sound Card
      Disk Drive                                        Disk drive
      Disk Drive                                        Disk drive
      Optical Drive                                     CD-ROM Drive
      C: (NTFS)                                         29996 MB (1688 MB free)
      D: (NTFS)                                         238472 MB (6593 MB free)
      E: (NTFS)                                         653864 MB (391952 MB free)
--------[ Processes ]---------------------------------------------------------------------------------------- -----------
    aida32.bin               E:\download\tools\AIDA32\aida32.bin                                             14424 KB    15460 KB
    BrstsWnd.exe             C:\Program Files\Brownie\BrstsWnd.exe                                            5120 KB     1968 KB
    cfp.exe                  C:\Program Files\COMODO\COMODO Internet Security\cfp.exe                         7304 KB    18004 KB
    cmdagent.exe             C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe                    5616 KB    83976 KB
    ctfmon.exe               C:\WINDOWS\system32\ctfmon.exe                                                   4008 KB     1816 KB
    cvpnd.exe                C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe                              7328 KB     4320 KB
    devldr32.exe             C:\WINDOWS\system32\devldr32.exe                                                 4164 KB     2420 KB
    Explorer.EXE             C:\WINDOWS\Explorer.EXE                                                         15260 KB    18768 KB
    fdhost.exe               C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\fdhost.exe     6260 KB     6148 KB
    hkcmd.exe                C:\WINDOWS\system32\hkcmd.exe                                                    4448 KB     2336 KB
    iexplore.exe             C:\Program Files\Internet Explorer\iexplore.exe                                 19984 KB    10392 KB
    iexplore.exe             C:\Program Files\Internet Explorer\iexplore.exe                                 54752 KB    46392 KB
    igfxpers.exe             C:\WINDOWS\system32\igfxpers.exe                                                 3740 KB     1952 KB
    igfxsrvc.exe             C:\WINDOWS\system32\igfxsrvc.exe                                                 4040 KB     2280 KB
    igfxtray.exe             C:\WINDOWS\system32\igfxtray.exe                                                 7624 KB     2336 KB
    jqs.exe                  C:\Program Files\Java\jre6\bin\jqs.exe                                           1472 KB     2732 KB
    lsass.exe                C:\WINDOWS\system32\lsass.exe                                                    1612 KB     5980 KB
    opera.exe                C:\Program Files\Opera\opera.exe                                                  251 MB      436 MB
    PhotoshopElementsFileAgent.exe  E:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe        748 KB     1556 KB
    services.exe             C:\WINDOWS\system32\services.exe                                                 4544 KB     3948 KB
    Skype.exe                C:\Program Files\Skype\Phone\Skype.exe                                          27880 KB    17680 KB
    SkypePM.exe              C:\Program Files\Skype\Plugin Manager\SkypePM.exe                               14660 KB     8772 KB
    smss.exe                 C:\WINDOWS\System32\smss.exe                                                      428 KB      176 KB
    spoolsv.exe              C:\WINDOWS\system32\spoolsv.exe                                                  7504 KB     5300 KB
    sqlwriter.exe            C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe                    4156 KB     2096 KB
    svchost.exe              C:\WINDOWS\system32\svchost.exe                                                  5084 KB     3812 KB
    svchost.exe              C:\WINDOWS\system32\svchost.exe                                                  6228 KB     4508 KB
    svchost.exe              C:\WINDOWS\system32\svchost.exe                                                 37828 KB    22812 KB
    svchost.exe              C:\WINDOWS\System32\svchost.exe                                                 13724 KB    11160 KB
    tlen.exe                 C:\Program Files\Tlen.pl\tlen.exe                                               34092 KB    26880 KB
    winlogon.exe             C:\WINDOWS\system32\winlogon.exe                                                 5340 KB     9580 KB
    wuauclt.exe              C:\WINDOWS\system32\wuauclt.exe                                                  5564 KB     3952 KB
I will appreciate any sugestion.


Welcome to the forum.
As your system setup will likely be much different from that of Konrad's, I would start a new thread, and in it, list the full system in detail, as Konrad did. This ARTICLE will give you tips on the info that would be very useful.
In Konrad's case, the C:\ was filled to about capacity, so could well have been a contributing factor. That is why full I/O specs. will be very, very useful.
Good luck,

Read other 6 answers


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